Customers are increasingly mixing in digital channels such as live chat for customer support, but a good phone call is still the road to satisfaction for consumers.
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For HP, the Telefonica deal is a nice win that includes a stack of infrastructure, services and software.
Diligent Board Member Services, the maker of Boardbooks company director software, appears to be putting its governance and accounting troubles behind it.
Microsoft's OneDrive and OneNote apps are preloaded on the just-announced Samsung Galaxy S6 Android phone. Could this be just the start of more OEM deals for Microsoft?
Microsoft's latest future-concept video features software, services and hardware that are all about productivity.
Microsoft is rolling out the first major update to software and services for its Microsoft fitness Band, along with the first Band developer kit previews for Windows Phone and Android phones.
Concerns about data location, security and privacy risks - as well as software integration problems - mean that 7 out of 10 UK organizations spend less than 10 percent of their IT budgets on cloud services
The irony of this upcoming battle is that both phones seem to be great value propositions when it comes to 4G devices, yet no Indian telecom operator has rolled out 4G services nationwide.
Financial transactions and business-critical apps can now be run securely in trusted containers using Intercede's MyTAM on Android smartphones that support Trustonic's Trusted Execution Environment
The platform for developing internet-of-things analytics apps combines Wipro's support services with Software AG's streaming analytics product suite.
Australian emergency service agencies want access to GPS data on phones to locate callers in emergencies, but Telstra has said it is up to users to ensure that GPS applications are turned on.
Amazon Web Services has unveiled an array of software updates while the company's CTO talks about the strategy is uses to stay on top.
At CES on Tuesday, MakerBot announced new software services and materials to make 3D printing easier to incorporate into the everyday lives of students, educators, and business professionals.
Once, it was the economy that made Poland's IT professionals nervous. Now, there's more optimism, but concerns about buyers' failure to see benefit in IT investment and the shift to software and services.
Sponsored by Red Hat and Intel
Enterprises can benefit from the experiences of others -- both negative and positive -- when planning and exploring transitioning to the cloud.
Microsoft and integrator partner Accenture have jointly funded and developed a hybrid cloud services/software bundle that will be available next year.
Narrative Sciences, which has software that can analyze data and build a narrative around it, adds another large financial services customers. We caught up with the top execs to talk shop.
Customer data sovereignty concerns tipped the balance away from AWS and towards physical hosting for New Zealand SaaS provider Psoda.
Microsoft's fitness band may be the first device to leverage the coming Windows 10 Internet of Things operating system, as well as a number of brand-new Azure cloud services.
One analyst went so far as to demand which numbers on the balance sheet Amazon values most and when said numbers will improve.