Salesforce has updated its Analytics Cloud with the aim of adding more mobile editing and charting tools.
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RelateIQ, which was bought by Salesforce last year, makes a data-driven CRM platform that delivers sales insights in real time.
The CRM powerhouse said the new data-integration tool is the 'fastest, easiest' way to access and connect with data stored in legacy systems.
Infor plans to invest heavily in the new Infor CRM product, focusing on scalability, user interface design and adding industry-specific functionality.
How can businesses fully and continuously engage their customers? CRM pioneer Jeff Tanner's new book delivers a strategy for realizing big profits from Big Data.
The challenge: Create a customer engagement program that users actually want to engage in, generates useful data, garners double-digit participation rates, and scales to the thousands or millions of customers. Last year's CRM Idol winner explains how.
LG CNS, the IT service provider subsidiary of LG Group, became the first Korean company to collect an international award for its global data center, reports ZDNet Korea's Cho Mu-hyun.
The North Carolina data center is built upon the bare bones, power-optimized premise of the Open Compute Project, with design efficiencies that Facebook says saved $1.2 billion in infrastructure costs.
IBM will add a series of design and data consulting labs around the world and invest $100 million in its Interactive Experience practice.
UPDATED: The ShoreTel Sky for Salesforce application in particular will enable users to be able to automatically log all calls, voicemails and SMS messages.
Appurify Mobile Platform includes tools for addressing performance issues and flawed design early in the mobile development process, and offers data to address them.
Companies are not collecting significant social profile data meaning that the move to Social CRM and Big Data applications is still in its infancy according to 8thBridge
The reforms set out by the President will in reality retain the status quo: The NSA will still be allowed to spy, it just won't have unfettered access to that data. By refusing to apologize for the NSA's actions, Obama buckled to a degree in order to appease an angry world stage.
Nest gives Google some design know-how as well as a lot of home energy data. Google's tentacles are spreading into your home even more.
Singapore SMBs should start "small" to justify their ROI and need to take the first step or be left behind, and the availability of pooled resources such as data scientists could encourage adoption, suggest participants in a ZDNet online dialogue.
New figures suggest a spike in spending on customer relationship management is being driven by a corporate focus on big-data analytics.
Facebook’s engineering team outlines the design of TAO, the social network's graph data store.
The report finds that the biggest stumbling block on the path to better customer data integration is an increasingly complex IT environment.
A proclivity for teaching web-design skills over hard-core data science will leave Australia struggling to meet rapidly increasing demand for business intelligence and big-data specialists, the local head of R&D with Dell Software has warned.
We all know what happens when an entire suburb turns on their split-cycle air conditioners on a 43-degree day. This is the same thing that happens to shared HFC networks when a few fanatics set out to download every piece of data known to man.
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