Showing results 1 to 6 of 6

June 22, 2015 By Milton Roy LLC

Milton Roy Metering Pump Tools

Milton Roy Metering Pump Tools are designed to help pump users and process engineers with apps that aid in choosing a metering pump...

April 20, 2015 by

That ROI-driven process just cost you a customer

Focusing on ROI exclusively works against you, not for you. Are you giving customers the experience they want, or the experience you think they want? In the short term, your approach can cost you customer engagement. In the long term, it can erode your customer base.

July 6, 2009 by

Enterprise 2.0 ROI Metrics: One Size Doesn't Fit All

'The ROI of Online Customer Service communities' by Forrester customer experience and relationship management analyst Natalie Petouhoff is a $US 1,999 'Total Economic Impact™ Analysis' (TEI) report.Mike Krigsman over at his 'IT failures' blog here on ZD Net seems impressed by the report's findings, so I took a quick look at what is publicly available at Forrester.

January 31, 2007 by

Cynergy: Showing why experience matters in Rich Internet Applications

Dave Wolf of Cynergy announced today a new initiative by the firm to showcase some of its applications. Cynergy is one of my favorite Rich Internet Application development firms and I have always thought they do a great job of pushing the envelope and really showing the ROI for a better experience and richer applications. Unfortunately, they haven't had a chance to show off those applications to the world, but it looks like CynergyTV will change that.


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