Focusing on ROI exclusively works against you, not for you. Are you giving customers the experience they want, or the experience you think they want? In the short term, your approach can cost you customer engagement. In the long term, it can erode your customer base.
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Adaptive Insights, a cloud-based corporate performance management vendor, has a new CEO. Tom Bogan comes from a lengthy finance career - something that could be of value as the company (and the sector) continues to experience growth.
Microsoft's Enhanced Mitigation Experience Toolkit (EMET) tightens the security screws in Windows and applications. It's set up for enterprise deployment and management.
Microsoft's MDOP 2014 R2 set of management and deployment tools for Windows, adds new application and user-experience virtualization features.
The human capital management provider says the new user experience will become native to its entire product portfolio.
Sponsored by SAP
Mastering digital transformation under the pressure of possible disruption is challenging, especially with so many lacking the management and experience necessary. Clear direction and initiative from the right leader can make a substantial push forward.
Research into the gap between customer expectations and their experience have profound implications for IT and the CIO.
Here are some thoughts on how I see the CRM market moving and various tech companies and projects that I think you'll find to your liking.
Along with user experience improvements, the SunSystems 6.2 financial management platform offers expanded social business capabilities.
How I configured grub as the default bootloader on a UEFI Boot systems
When BP was accused of improving its environmental record on Wikipedia Jimmy Wales stood by the oil giant's practices on Wikipedia. That's because unchecked image cleanup by Big Oil's PR reps - with readers none the wiser - is standard operating procedure for the "Internet's encyclopedia."
The majority of small businesses fail because of a lack of experience, insufficient capital, poor location, poor inventory management, and over-investment in fixed assets.
Oracle is the final company on the list, and they have responded as well. Do they meet the test? Well, they do have a portfolio of products that align with the claim, and that is something that no one else has been able to claim exactly. But I'd like to hear what you have to think about this one. David Vap, group VP for Oracle Applications responds.
Microsoft's document management/collaboration server has been revamped to deliver a more consumerised experience, complete with a 'modern' look and feel, cloud storage, social networking and an app development ecosystem.
A month ago, I issued a challenge to companies that were claiming to be customer experience platforms and applications who had changed their messaging relatively abruptly. I gave them the opportunity to state their case. Get Satisfaction's Jeff Nolan is the first to rise to the challenge.
Only 17 percent of CIOs are considered part of top-level management, with many other executives perceiving them as lacking in business skills or experience, according to Ernst & Young.
Younger generation may be instinctive about social media usage, but other factors more valued than age such as crisis management and communication experience.
The IT industry has decades of experience with traditional database engines that were designed to support transactional applications. Now the industry is exploring non-traditional database engines, such as hadoop, for web scale management of huge amounts of rapidly changing data. Hugely scalable transactional systems need something new. What do those requirements look like?
Country issues call for collaboration worth S$21 million (US$16.5 million) to develop "high-impact, sector-specific" software-as-a-service products to help smaller companies lower costs.
After more than three years on the market, and an under-new-management experience, Microsoft's Windows Azure cloud computing platform looks comprehensive and highly competitive.
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