Roi+experience+management

Showing results 1 to 20 of 141

April 20, 2015 by

That ROI-driven process just cost you a customer

Focusing on ROI exclusively works against you, not for you. Are you giving customers the experience they want, or the experience you think they want? In the short term, your approach can cost you customer engagement. In the long term, it can erode your customer base.

January 13, 2015 by

Leadership Change at Adaptive Insights

Adaptive Insights, a cloud-based corporate performance management vendor, has a new CEO. Tom Bogan comes from a lengthy finance career - something that could be of value as the company (and the sector) continues to experience growth.

Sponsored by SAP

September 24, 2014 by

Digital Transformation, Part 4: The Role of Leadership

Mastering digital transformation under the pressure of possible disruption is challenging, especially with so many lacking the management and experience necessary. Clear direction and initiative from the right leader can make a substantial push forward.

May 13, 2014 by

Random thoughts on CRM

Here are some thoughts on how I see the CRM market moving and various tech companies and projects that I think you'll find to your liking.

March 21, 2013 by

Why VMware needs to focus on SMBs

The majority of small businesses fail because of a lack of experience, insufficient capital, poor location, poor inventory management, and over-investment in fixed assets.

January 30, 2013 by

Customer Experience Challenge Met: Oracle

Oracle is the final company on the list, and they have responded as well. Do they meet the test? Well, they do have a portfolio of products that align with the claim, and that is something that no one else has been able to claim exactly. But I'd like to hear what you have to think about this one. David Vap, group VP for Oracle Applications responds.

January 28, 2013 by

SharePoint 2013 gets a 'consumer' makeover

Microsoft's document management/collaboration server has been revamped to deliver a more consumerised experience, complete with a 'modern' look and feel, cloud storage, social networking and an app development ecosystem.

December 5, 2012 by

The customer experience challenge met: Get Satisfaction

A month ago, I issued a challenge to companies that were claiming to be customer experience platforms and applications who had changed their messaging relatively abruptly. I gave them the opportunity to state their case. Get Satisfaction's Jeff Nolan is the first to rise to the challenge.

July 23, 2012 by

What features would an ideal transaction oriented big data database require?

The IT industry has decades of experience with traditional database engines that were designed to support transactional applications. Now the industry is exploring non-traditional database engines, such as hadoop, for web scale management of huge amounts of rapidly changing data. Hugely scalable transactional systems need something new. What do those requirements look like?

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