Lousy training, change management, and documentation are among the top failure-inducing mistakes that IT implementation teams perpetrate against their projects. As I've said in the past:To be successful, users must understand the project’s goals, status, and impact on their jobs. Many projects pay too little attention to training and documentation, especially when the project starts to run over-budget. This oversight makes reduces productivity and can negatively impact the project ROI. In extreme cases, users simply don’t use the new software, bringing the effective ROI to zero.Here's a list of five IT training failures guaranteed to damage any otherwise-healthy project.
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Joe McKendrick, ZDNet blogger and all-around SOA expert, reported on a simple and interesting way to evaluate the success of SOA (service-oriented architecture) implementations. Joe says that a decrease in an organization's IT backlog can be used as a "metric to judge the efficiency and ROI of the SOA implementation.
Recently, I described the need to consider implementation costs when calculating enterprise software ROI. Implementation costs are a major variable in the ROI equation, since service expenses are often unpredictable.
All too often, enterprise software buyers pay insufficient attention to examining the likely achievable ROI of technology they are about to purchase. Wisconsin Technology Network interviewed Leslie Hearn, vice president and CIO of TDS Telecom, on the subject of establishing a strong business case when purchasing software.
I've just spent the last week immersed in user conferences and briefings, and at every juncture the question of web services and service architectures came up. And every time the issue moved from theory to reality, this little nagging problem kept coming back to cloud the optimism in the room: what is the business case for a big-bang SOA implementation, and who is ready to step up and show what a real ROI for SOA actually looks like?
It's always good to get some hard numbers around the results of a technology implementation, and such measurements are still extremely rare in the SOA space. At last, there is a big tangible ROI story to tell.
Are you thinking about installing VoIP, and have you been crunching start-up costs and ROI models?For some general trends, check out this new report from technology implementation analysis firm Nemertes Research.
Do your legwork up front--assess network capacity, evaluate systems, and set realistic ROI expectations--and you're halfway there toward a successful VoIP implementation.
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