Focusing on ROI exclusively works against you, not for you. Are you giving customers the experience they want, or the experience you think they want? In the short term, your approach can cost you customer engagement. In the long term, it can erode your customer base.
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Retailers are constantly seeking technologies to both bolster customer experience and increase efficiency. To execute this vision of in-store experiences powered by technology, retailers need to leverage the critical skill sets of both business leaders and infrastructure and operations professionals.
[CASE STUDY] Singapore bank is expanding its machine-to-machine infrastructure to capture customer interactions on mobile devices and social media in real-time, which it hopes will improve service quality and customer experience.
Think of Avis as the supply chain and procurement infrastructure and Zipcar as the brand and front-end customer experience. The risk revolves around whether the integration will be seamless.
Ricoh has leveraged its global experience to shape its Managed Document Services (MDS) strategy for addressing pressing customer concerns in MPS, including cost control, environmental sustainability, information security and governance, business process efficiency, organizational change management, information worker productivity, information optimization and strategic infrastructure.
Proposed reforms to open country to foreign firms, particularly in telecoms space, promises much but lack of clarity in regulations and red tape key hurdles for investments, observers note.
Social games maker has large gamer community and infrastructure to run its own platform, but must provide new games experience and assure smaller developers no conflict of interest will arise, says analyst.
We encourage you to spend a few minutes completing the online survey ... We’re specifically looking for input from end-user organizations about their business requirements, outcomes and initial experience measuring ROI around their cloud projects.
Melbourne Airport's T2 international terminal has received an infrastructure upgrade, courtesy of a partnership between Cisco and The Frame Group, that intends to simplify the flying experience for passengers.
As more enterprises turn to virtual desktop infrastructure to save money and leverage the infrastructure they already have, managing the user experience has become critical.But how do you maintain standardization across large organizations while keeping the user happy at each log on?
'The ROI of Online Customer Service communities' by Forrester customer experience and relationship management analyst Natalie Petouhoff is a $US 1,999 'Total Economic Impact™ Analysis' (TEI) report.Mike Krigsman over at his 'IT failures' blog here on ZD Net seems impressed by the report's findings, so I took a quick look at what is publicly available at Forrester.
Despite the naysayers, virtualization is showing some extremely compelling ROI and transforming the way corporate IT provisions and administers not only the data center but also the user desktop experience, says Fortisphere's Chris Farrow.
ICT expenditure in the island-state will reach US$3 billion this year, with up to one-third devoted to telecommunications spending, according to a new study.
Like Apple's iPods and the iTunes Music Store (iTMS) from which they can so effortlessly acquire their content, the transparency of the automation and infrastructure that makes Amazon's Kindle work so effortlessly with the Amazon.com Web site is a marvel in terms of the user experience.
Dan Scheinman, senior vice president and general manager of the Cisco Media Solutions Group, provided some insight about his company's ambitions in networking, the social kind rather than the infrastructure for moving digital bits. He introduced Eos (not to be confused with Cisco's IOS or EOS), an entertainment operating system, which he described as a platform for creating and managing a community-based entertainment experience.
IT management takes the top spot in ZDNet Asia's regional survey of IT priorities and concerns, a trend set to continue.
Swedish telecoms equipment supplier will provide equipment and technical expertise in new deal to expand Indian telco Bharti Airtel's cellular network.
Aligning IT to the business strategy has helped Asia's largest pharmaceutical distributor differentiate itself in the industry, says Interpharma's regional CIO John Dickson.
Dave Wolf of Cynergy announced today a new initiative by the firm to showcase some of its applications. Cynergy is one of my favorite Rich Internet Application development firms and I have always thought they do a great job of pushing the envelope and really showing the ROI for a better experience and richer applications. Unfortunately, they haven't had a chance to show off those applications to the world, but it looks like CynergyTV will change that.
While some states boast about procurement plans and how much they'll boost industry coffers, the NSW government appears to be heading in the opposite direction.At a media briefing last week, the NSW Minister for Commerce John Della Bosca and NSW government CIO Paul Edgecumbe unveiled a seemingly complex strategy for how they'll gain better ROI from the state's IT infrastructure over the next four years.
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