Roi+infrastructure+experience

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Why infrastructure will drive tomorrow's retail store experience

Retailers are constantly seeking technologies to both bolster customer experience and increase efficiency. To execute this vision of in-store experiences powered by technology, retailers need to leverage the critical skill sets of both business leaders and infrastructure and operations professionals.

April 18, 2014 by

M2M makes sense for DBS Bank

[CASE STUDY] Singapore bank is expanding its machine-to-machine infrastructure to capture customer interactions on mobile devices and social media in real-time, which it hopes will improve service quality and customer experience.

January 4, 2013 by

Ricoh Gets High Marks in Analysis by IDC

Ricoh has leveraged its global experience to shape its Managed Document Services (MDS) strategy for addressing pressing customer concerns in MPS, including cost control, environmental sustainability, information security and governance, business process efficiency, organizational change management, information worker productivity, information optimization and strategic infrastructure.

April 26, 2012

Melbourne Airport gets new Cisco network

Melbourne Airport's T2 international terminal has received an infrastructure upgrade, courtesy of a partnership between Cisco and The Frame Group, that intends to simplify the flying experience for passengers.

December 2, 2009 by

Enterprise 2.0 ROI Metrics: One Size Doesn't Fit All

'The ROI of Online Customer Service communities' by Forrester customer experience and relationship management analyst Natalie Petouhoff is a $US 1,999 'Total Economic Impact™ Analysis' (TEI) report.Mike Krigsman over at his 'IT failures' blog here on ZD Net seems impressed by the report's findings, so I took a quick look at what is publicly available at Forrester.

July 6, 2009 by

Cisco introduces 'Entertainment operating system'

Dan Scheinman, senior vice president and general manager of the Cisco Media Solutions Group, provided some insight about his company's ambitions in networking, the social kind rather than the infrastructure for moving digital bits. He introduced Eos (not to be confused with Cisco's IOS or EOS), an entertainment operating system, which he described as a platform for creating and managing a community-based entertainment experience.

October 18, 2007 by

Cynergy: Showing why experience matters in Rich Internet Applications

Dave Wolf of Cynergy announced today a new initiative by the firm to showcase some of its applications. Cynergy is one of my favorite Rich Internet Application development firms and I have always thought they do a great job of pushing the envelope and really showing the ROI for a better experience and richer applications. Unfortunately, they haven't had a chance to show off those applications to the world, but it looks like CynergyTV will change that.

January 31, 2007 by

Hidden meanings in NSW's 'People First'

While some states boast about procurement plans and how much they'll boost industry coffers, the NSW government appears to be heading in the opposite direction.At a media briefing last week, the NSW Minister for Commerce John Della Bosca and NSW government CIO Paul Edgecumbe unveiled a seemingly complex strategy for how they'll gain better ROI from the state's IT infrastructure over the next four years.

August 1, 2006 by

Virus attacks prompt Optus server upgrade

Optus plans to upgrade its mail server infrastructure to deal with increased e-mail traffic on its network caused by viruses on customers' machines.A spokesperson for the telco confirmed the increased traffic had caused some customers to experience 'Re-authentication errors' when checking their e-mail.

May 23, 2005 by

55% of large US businesses will deploy 3G by 2006

The user experience for mobile workers improves considerably as wireless wide-area data speeds exceed 144 Kbps, allowing greater access to mission-critical applications. This has positive implications on mobile application infrastructure requirements, ease of deployment, and total solution costs.

October 14, 2004 by

Paving the way for a converged network

Provided byanalysis Enterprises continue to plan and evaluate the convergence of corporate communications over the IP infrastructure. IT organisations must pay close attention to the readiness of the underlying network infrastructure to ensure the highest level of availability and best possible end-user experience.

March 16, 2004 by

Networking for Voice, Video, and Data Integration

Enterprises continue to plan and evaluate the convergence of corporate communications over the IP infrastructure. IT organizations (ITOs) must pay close attention to the readiness of the underlying network infrastructure to ensure the highest level of availability and best possible end-user experience.

March 7, 2004 by

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