Showing results 1 to 20 of 28

April 20, 2015 by

That ROI-driven process just cost you a customer

Focusing on ROI exclusively works against you, not for you. Are you giving customers the experience they want, or the experience you think they want? In the short term, your approach can cost you customer engagement. In the long term, it can erode your customer base.

April 18, 2014 by

Why infrastructure will drive tomorrow's retail store experience

Retailers are constantly seeking technologies to both bolster customer experience and increase efficiency. To execute this vision of in-store experiences powered by technology, retailers need to leverage the critical skill sets of both business leaders and infrastructure and operations professionals.

January 4, 2013 by

M2M makes sense for DBS Bank

[CASE STUDY] Singapore bank is expanding its machine-to-machine infrastructure to capture customer interactions on mobile devices and social media in real-time, which it hopes will improve service quality and customer experience.

April 26, 2012

Ricoh Gets High Marks in Analysis by IDC

Ricoh has leveraged its global experience to shape its Managed Document Services (MDS) strategy for addressing pressing customer concerns in MPS, including cost control, environmental sustainability, information security and governance, business process efficiency, organizational change management, information worker productivity, information optimization and strategic infrastructure.

December 2, 2009 by

Melbourne Airport gets new Cisco network

Melbourne Airport's T2 international terminal has received an infrastructure upgrade, courtesy of a partnership between Cisco and The Frame Group, that intends to simplify the flying experience for passengers.

July 6, 2009 by

Enterprise 2.0 ROI Metrics: One Size Doesn't Fit All

'The ROI of Online Customer Service communities' by Forrester customer experience and relationship management analyst Natalie Petouhoff is a $US 1,999 'Total Economic Impact™ Analysis' (TEI) report.Mike Krigsman over at his 'IT failures' blog here on ZD Net seems impressed by the report's findings, so I took a quick look at what is publicly available at Forrester.

October 18, 2007 by

Cisco introduces 'Entertainment operating system'

Dan Scheinman, senior vice president and general manager of the Cisco Media Solutions Group, provided some insight about his company's ambitions in networking, the social kind rather than the infrastructure for moving digital bits. He introduced Eos (not to be confused with Cisco's IOS or EOS), an entertainment operating system, which he described as a platform for creating and managing a community-based entertainment experience.

January 31, 2007 by

Cynergy: Showing why experience matters in Rich Internet Applications

Dave Wolf of Cynergy announced today a new initiative by the firm to showcase some of its applications. Cynergy is one of my favorite Rich Internet Application development firms and I have always thought they do a great job of pushing the envelope and really showing the ROI for a better experience and richer applications. Unfortunately, they haven't had a chance to show off those applications to the world, but it looks like CynergyTV will change that.

August 1, 2006 by

Hidden meanings in NSW's 'People First'

While some states boast about procurement plans and how much they'll boost industry coffers, the NSW government appears to be heading in the opposite direction.At a media briefing last week, the NSW Minister for Commerce John Della Bosca and NSW government CIO Paul Edgecumbe unveiled a seemingly complex strategy for how they'll gain better ROI from the state's IT infrastructure over the next four years.


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