Sales+experience

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Salesfactor - The App for the Sales People

Salesfactor is everything a sales rep needs to engage customers and become top performers. Arm your sales force with Salesfactor, enriching...

December 15, 2014 by Leapfactor

Oracle steps up UX efforts in sales cloud

Oracle said it has made ease-of-use and improved productivity a core priority for its suite of Customer Experience Cloud offerings, with enhancements focused on improving the SFA mobile experience for sales reps and managers.

April 9, 2014 by

Pos Plus | point of sale - cash register

A Complete Point of Sale, Cash Register And Stock Control Solution For Retail And WholeSale BusinessWith Apples secure iCloud you get...

December 15, 2014 by Fotini Krokida

Contact centers: Why do we hate them so?

A good contact center experience -- from calls to email support, and even live chat -- is crucial to a company's reputation, but also brand loyalty and future sales.

March 28, 2012

Salesfactor - The Best Pocket App for Sales

Salesfactor is everything a sales rep needs to engage customers and become top performers. Arm your sales force with Salesfactor, enriching...

December 9, 2014 by Leapfactor

Beyond Direct Marketing

A successful marketing strategy requires the investment of time and money to deliver prospective customers to your commerce website. To convert to sales revenue, your shoppers must have a positive experience by quickly and easily finding relevant products. Attend the DMA webinar to learn how.

September 26, 2011

Online sales frenzy grounds AirAsia site

Budget carrier's sale of cheap flights causes Web site to experience downtime, with company revealing on Facebook page that CPU capabilities reached 100 percent within five minutes from start of sales.

May 23, 2011 by

Gawker Media tricked into featuring malicious Suzuki ads

A group of cybercriminals have successfully managed to trick Gawker's ad sales team into featuring malicious ads serving Adobe exploits (CVE-2008-2992; CVE-2009-0927) and scareware, by impersonating a legitimate ad agency inquiring about an upcoming Suzuki ad campaign.According to Gawker Media, the malware distributors were one of the most convincing ones they've seen, with clear experience in ad sales lingo.

October 27, 2009 by

Gist iPhone app; your mobile talent scout

Do you ever go to meetings wanting to know more about the people who will be in attendence? Do you ever have some spare time while traveling and think it would be a great time to touch bases with a client or prospective client? If you answered yes to either then I highly recommend you give the free Gist service a try. And if you have an iPhone you can now take that experience mobile and have a ton of valuable information right at your fingertips with the Gist iPhone app (iTunes store link). I have been testing Gist for about a month and the iPhone client for just over a week. I am not in sales, marketing, or an industry that meets with a ton of people, but I do meet with clients and other industry people at conferences and events and find Gist to be a valuable tool to have in your arsenal, especially if you are socially connected.

October 13, 2009 by

MobileTechRoundup show #156, Nokia N97, capacitive vs. resistive user experiences

The big news of the week, at least from Nokia's perspective, was the announcement of the Nokia N97. James, Kevin, and I offered our opinion on the device on MobileTechRoundup show #156 and while it looks like a fantastic Nseries device, we were expecting something different from Nokia. The N97 discussion also brought up the issue of capacitive and resistive touch screen devices on mobile phones. As these high end devices all tend to have the same specifications today, the features do not seem to mean as much as the user experience. Apple iPhone sales have taken off over the past year and Apple has now passed up Windows Mobile while Nokia dropped below 50% worldwide share for the year. Kevin also mentioned a new iPhone freeware that you really need to try out.

December 6, 2008 by

My pick for the Yahoo CEO job . . .

If I were Yahoo I would try to recruit Sean Maloney, Intel's executive vice president and Chief of Sales and Marketing.Mr Maloney has had a lot of experience turning around troubled Intel business groups and he is easily one of the most competent executives in the tech industry.

November 19, 2008 by

WiFi access points to generate $191 mln in 2012

Revenue generated by access Wi-Fi point sales will rise from $14 mln in 2006 to more than $191 mln in 2012, according to ABI. Paralleling this increase in access point deployments, revenues earned by software service professionals will experience substantial growth as well, from just over $2 mln in 2006 to more than $60 mln [...]

February 8, 2008

eCommerce still growing - auctions not so much

comScore just released their 3Q ecommerce numbers for the US and they paint a completely different picture about ecommerce than what I would have expected after looking at eBay’s business over the last year. (Thanks to Sandy from the stores board for bringing this up) Online retail spending in the third quarter grew 23% over last year’s third quarter to $28.44 billion from $23.05 billion, comScore Inc. reports. In the first three quarters of the year, online sales grew 21% to $83.58 billion from $69.12 billion. “Online retail spending continues to grow at rates in excess of 20% year-over-year, which suggests that the market is still far from maturity,” says Gian Fulgoni, chairman of comScore Obviously online sales continue to grow and are far from mature. The comScore numbers do not include auctions, so an apples-to-apples comparison with eBay is not going to be very accurate but we can compare growth rate of ecommerce to auctions to see which of the two is the mature market and which is the young buck that’s still growing. (Obviously you know where I’m going with this but lets look at the numbers). eBay is the largest auction business online and its US GMV grew 10% Y/Y in the 3rd quarter (3% of that growth came from StubHub which is a FP (fixed price) business). Some estimates put eBay’s GMV from FP and BIN in CORE at 35% so if we just look at where the growth in eBay’s business is coming from, it's not auctions. Meg Whitman recently said during the Q&A section of eBay 3rd Q earnings call; you're going to see a higher percentage of our GMV in fixed-price. I think it's the fastest-growing part of the market. eCommerce in the US (excluding auctions) on the other hand grew 23% from a much larger base $23.05 billion than eBay’s $6.1 billion. Heck, Amazon’s Y/Y GMV, admittedly from a much smaller base, grew by 42% according to Amazon’s 3Q earnings call; In the North America segment, revenue grew 42% to $1.79 billion. This is the highest growth rate in seven years. So it appears that ecommerce continues to grow unabated while eBay continues to just muddle through. If Fixed Price is the fastest-growing part of the market as Meg said then wouldn't you think that management would concentrate on that type of product rather than coming out with a "Shop Victoriously" campaign or "Windorphins"? Auctions have lost their mojo. It is clear to me that eBay has bet on the wrong horse. Auctions are eBay’s mature business while Fixed Price is where their future growth will come from. Management needs to champion Fixed Price and Stores in CORE while managing the auction business as a mature business. There needs to be a complete shift in thinking. It is not all doom and gloom. Half the battle with change is admitting that the old way doesn’t work any longer. Maybe there is a 12-step program for eBay management. If eBay will admit auctions are no longer the Holy Grail, eBay is uniquely suited to begin growing as fast as ecommerce. Most Sellers don’t want to leave eBay but they are being forced to look at multi-channel selling to save their businesses just help them sell product and they won't even complain about fees. Multi-channel selling will not go away, that train left the station a couple of years ago but if eBay embraces their sellers and changes their focus the future can be bright again. In some ways they are already addressing some of these issues. The new “finding” should help eBay add Store items back to CORE without hurting the “buyer experience” (hopefully this is their intention) and the new semi-persistent BIN will help drive up ASP’s and conversions. Auctions have their place but the growth is in Fixed Price. Just my 5 cents!

November 1, 2007 by

CES: Motorola's Razr beats LG's vx8600 in personal cell phone showdown

For a while now, I've been meaning to write about a recent "sales" experience that I had in a Verizon Wireless phone store where I was very much torn between LG's vx8600 and Motorola's Razr. Verizon Wireless was only going to charge me about $20 more for the LG phone than for the Razr and the LG phone is a bit different, cooler looking (to me), and offers something that the Razr doesn't: support for Bluetooth's wireless stereo headset profile.

January 7, 2007 by

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