The vision Salesforce has for market-facing engagement is the right one: Tear down data, app, and user experience silos between marketing, sales, operations, and support. But does their cloud measure up to this vision yet?
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Oracle said it has made ease-of-use and improved productivity a core priority for its suite of Customer Experience Cloud offerings, with enhancements focused on improving the SFA mobile experience for sales reps and managers.
Despite the conflicting opinions that businesses hiring for data scientist and big-data roles seem to harbour, they do agree on the importance of software development skills.
Job advertisements looking for candidates with a decade's worth of experience is leading to a skills crisis of our own making.
IBM's new Customer Experience Lab will help CEOs, CMOs, CFOs, heads of sales and other senior executives learn how to solve problems with technology. Ruh roh.
Cultural cringe and poor sales skills inhibit the ability of Indian software companies to compete with global vendors on their home turf.
Only 17 percent of CIOs are considered part of top-level management, with many other executives perceiving them as lacking in business skills or experience, according to Ernst & Young.
'I thought soft skills meant it was a soft job... Good marketing is a product of the same inputs as good code; long hours, sweating the details, and the judicious application of experience doing it the right way.'
Phonemaker not allowed to manufacture tablets running on Microsoft's latest operating system in first round of release due to low device sales and lack of experience in tablets.
Successful technology businesses must solve consumer frustrations while still delivering an integrated customer experience across multiple services and sales channels.
A good contact center experience -- from calls to email support, and even live chat -- is crucial to a company's reputation, but also brand loyalty and future sales.
Some much-needed 3DS sales are taking place in Japan with the release of Super Mario 3D Land. Will Nintendo experience the same breath of life into sales of the handheld in the US once it's released here as well?
Expertise to integrate cloud with existing IT systems and ability to manage vendor relations most lacking areas, say industry insiders, with one noting gap won't stay wide for long.
A successful marketing strategy requires the investment of time and money to deliver prospective customers to your commerce website. To convert to sales revenue, your shoppers must have a positive experience by quickly and easily finding relevant products. Attend the DMA webinar to learn how.
Budget carrier's sale of cheap flights causes Web site to experience downtime, with company revealing on Facebook page that CPU capabilities reached 100 percent within five minutes from start of sales.
IT professionals with application development skills and over 10 years of industry experience enjoyed average pay of 102,291 ringgit a year.
It's MGX time for Microsoft. The Microsoft Global Experience (MGX) is the company's annual sales meeting for about 10,000 selected employees and a few outside guests. What are the attendees(carefully) tweeting?
T-Mobile ranks the highest in customer satisfaction for the wireless retail sales experience, according to a new study released by J.D. Power and Associates.
A group of cybercriminals have successfully managed to trick Gawker's ad sales team into featuring malicious ads serving Adobe exploits (CVE-2008-2992; CVE-2009-0927) and scareware, by impersonating a legitimate ad agency inquiring about an upcoming Suzuki ad campaign.According to Gawker Media, the malware distributors were one of the most convincing ones they've seen, with clear experience in ad sales lingo.
Preferences begin a sales process, they give people a chance to learn new skills. Mandates are always a threat, or at least they are perceived as threatening.
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