Oracle Australia and New Zealand is hurtling headlong into a 'fundamental shift' in its business model, with the company's cloud services portfolio gaining the upper hand in its regional product revenue mix.
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Priv, a mobile app company that serves as a beauty and wellness matchmaker, is out of the gate early with a Salesforce Service SOS implementation. Here are some points to ponder.
Salesforce added an "intelligence engine" to the Service Cloud to make it easier to assign customer support cases across multiple channels.
Oracle highlights its industry-focused strategy, launches financial services cloud and says that the engagement model will become much easier with fewer consultants and simplified pricing.
Oracle takes a cloud victory lap as analysts and investor cheer the second quarter. CTO Larry Ellison lays out plans to pass Salesforce.
Ellison speculated that not only would Oracle catch up with partner/rival Salesforce.com next year -- but that it would eventually surpass the CRM giant in the cloud market.
The service has out-of-the-box integration with Microsoft SharePoint; support for Microsoft OneDrive for Business and Google Drive is slated to arrive in the coming months.
Fresh off its acquisition by EMC, the data backup provider continues to extend its data recovery and backup services beyond Salesforce and Google Apps.
The company is unveiling an option for developers to add extra strength and intelligence to the login process with policies, second-factor authentication and other techniques.
Kicking off the announcements less than a week before Dreamforce, the CRM giant has plotted new directions for its cornerstone Sales and Service Clouds.
Oracle to open two cloud datacentres for customers who want their applications and data to stay on European soil.
Oracle said it plans to integrate TOA with its Service Cloud, which is part of the company's customer experience suite, as well as its ERP apps.
LiveLOOK co-browsing technology is used to resolve customer issues through the web and mobile channels.
MySQL Fabric is designed to make scaling and the managing of MySQL databases simpler for the enterprise.
Oracle will utilize Nuance Cloud Services to give speech recognition and synthesis to a range of Oracle enterprise mobile apps.
Here are some thoughts on how I see the CRM market moving and various tech companies and projects that I think you'll find to your liking.
Monday morning opener: Adobe rates high on our survey of enterprise software vendors being used or considered. Microsoft dominates and Salesforce, Workday and others sneak up on giants like SAP and Oracle.
Salesforce plans a limited beta of Salesforce1 Service SOS, which takes Amazon's Mayday concept and makes it available to enterprises. Can companies get their operational act together to support it?
Rimini Street rolled out a services designed to mix, match and migrate legacy SAP and Oracle applications with cloud tools from the likes of Workday and Salesforce.
Oracle Java Cloud Service apps face additional risks after a researcher publishes new vulnerabilities and how to attack them.