SugarCRM has experienced year-on-year growth in the Asia-Pacific region as more of its customers prioritise the usage of technology as part of their CRM strategy.
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Telstra is angling for greater digital intimacy with its customer base as it opens its new generation flagship Sydney store and leverages Salesforce cloud infrastructure to drive a customer-first strategy.
Salesforce's co-founder also clarified that the CRM giant's mobile strategy is focused on iOS, Android, and Windows Phone -- but not Blackberry.
Microsoft and Salesforce are on their way to delivering on the jointly developed CRM apps and connectors the two companies promised earlier this year.
The CRM giant has launched Salesforce for Startups, a program designed to familiarize young companies with its software and platform offerings.
How can businesses fully and continuously engage their customers? CRM pioneer Jeff Tanner's new book delivers a strategy for realizing big profits from Big Data.
Nutrisystem is hoping a mobile platform called NuMi can reach DIY dieters. Aditi Gokhale, Nutrisystem's digital chief, talks shop, CRM platforms and digital strategy.
Call centers are important hubs of marketing and customer insights. That's why this Salesforce integrator considers them increasingly central to CRM strategy.
What does the newly forged Microsoft-Salesforce partnership mean for Microsoft Dynamics CRM customers and partners?
Salesforce and Microsoft have agreed to tighten ties between Salesforce's CRM apps and platform and Microsoft's Windows and Office.
Microsoft and CRM rival Salesforce.com may be poised to announce a deal certifying Salesforce apps to run on the Azure cloud.
Zoho and others have ended integration with LinkedIn after the business social media company decided on two developer partners in the CRM industry: Microsoft and Salesforce.
The CRM giant adds more than 700,000 square feet of workspace with Salesforce Tower. The building is currently under construction above San Francisco's Transbay Transit Center
Co-founded by a former Salesforce executive, GetFeedback attempts to one-up the competition with its CRM-like focus and a bevy of customization features.
The company's New Industries Business Unit will deliver social, mobile and connected cloud solutions for six global industries, with a strategy that includes building out its team of industry experts and creating an ecosystem of partners.
Now commercially available on AppExchange, Spanning Backup for Salesforce can be managed from directly within the CRM application.
Today begins the CRM Watchlist 2014 reviews. The Elites get first dibs on the discussion. Up first the vendor generalists: Salesforce and Microsoft.
CRM is often seen as a technology for businesses, but once in awhile, though I'm still of the "its a strategy and set of programs" school first, you find a refreshing and smart way to look at the technology. This guest post is by CTO and co-founder of SugarCRM Clint Oram on why CRM is a technology for a person at a business. Not as subtle a difference as it sounds. Read up and let me know what you think.
Salesforce CEO Marc Benioff's Dreamforce keynote aimed to fill in blanks between a broad strategy where the Internet of things meets marketing and branding everywhere.
The CRM giant touts lots of friendly third-party deals, but it looks like Salesforce working harder on covering its bases inside and out.
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