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Dynamics CRM saves email-drowned utility

Australian Power and Gas has implemented Microsoft Dynamics CRM and other Microsoft software to handle a skyrocketing number of customer queries, but the company's CIO has said that he won't complete the ecosystem with Windows 8 tablets, as the iPad works just fine for a BYOD model.

May 17, 2012 by

Salesforce.com takes Service Cloud 3 social

Enterprise CRM and software-as-a-service provider Salesforce.com has launched Service Cloud 3, which integrates several social-oriented elements in order to help companies capitalise on the opportunities provided by social media, the company said.

March 5, 2011 by

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