MindTouch wants to speed up its social help desk through an integration with Salesforce's Service Cloud.
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What does it mean when we say the "consumerization of the enterprise?" Seesmic provides one fascinating example.
Salesforce.com is prepping a Chatter interface that frankly may be better than the Web experience.
Melding consumer experience with enterprise applications output sounds like a fantasy untill you understand what Salesforce.com and Seesmic are doing.
At the AlwaysOn Summit at Stanford University, an innovation panel discusses ways to encourage women to join the computer industry. Many women come to the industry through other sides of the business--like marketing--and need mentoring and encouragement to find their inner geeks. Panelists include Marissa Mayer, vice president of search product and user experience at Google; Jasmine Kim, chief operating officer of ImageSpan; Polly Sumner, president and chief adoption officer at Salesforce.com; and moderator Elizabeth Tinkham, Global Lead of Management Consulting and Integrated Markets Communications and High Tech Industry Group at Accenture.
On the heels of last week's coverage where I pointed out how the Uptime Institute's chief analyst Bruce Taylor had referred to salesforce.com as being unethical because, in his estimation, the CRM/SFA service provider experience two avoidable datacenter outtages in 2006, I've been e-mailing back and forth with salesforce.
CRM trailblazer Salesforce.com is not a one-stop shop for customer relationship management (CRM), according to the experience of one Australian e-tailer.
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