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March 26, 2013 by

CRM Watchlist 2013 Winners: Consulting and Systems Integrators hook up: Part 1

This is almost it. Another post a little on the big side, so its split into two parts. But we end this year's CRM Watchlist 2013 with a discussion of the consulting companies and systems integrators who will have a big impact in 2013. Today, we look at the big boys — Accenture, CSC, and Ernst and Young Advisory. Plus a few cogent thoughts on the markets peppered throughout.

December 21, 2012 by

Oracle to buy Eloqua – the Broader Implications

Many M&A deals present more opportunities (and challenges) than may first appear. Brian ran some of his thoughts about the strategic value of this deal with Eric Berridge, CEO of BlueWolf, a big cloud and CRM implementer. Here are their insights regarding this potential deal.

March 25, 2012 by

Microsoft - Convergence at Last?

Microsoft has reached a turning point - and made the turn. They are launching their "dynamic businesses" strategy with a confidence that they haven't shown for several years and it suits them well. With their commitment to their new UI/UX and the growth of their business apps unit (in particular CRM) we are looking to see Microsoft back center stage. But there are concerns....

January 29, 2012 by

CRM Watchlist 2012 Winners - Customer Service Strikes Again

What we have so far:CRM Watchlist 2012 Pt 1A - The Big GunsCRM Watchlist 2012 1B - The Big Guns AgainCRM Watchlist 2012 - The Winners ListCRM Watchlist 2012 -  Let the Reviews Roll: The Top of the TopCRM Watchlist 2012 Winners - The GeneralistsCRM Watchlist 2012 Winnners - The Marketing MavensMy Disclaimers for the CRM 2012 WatchlistCustomer Service Takes The StageThe funny thing is that for all kinds of reasons, customer service has been the lynchpin for what we've all called Social CRM.


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