MindTouch wants to speed up its social help desk through an integration with Salesforce's Service Cloud.
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What does it mean when we say the "consumerization of the enterprise?" Seesmic provides one fascinating example.
Salesforce.com is prepping a Chatter interface that frankly may be better than the Web experience.
Melding consumer experience with enterprise applications output sounds like a fantasy untill you understand what Salesforce.com and Seesmic are doing.
In recent quarters Oracle has been taking aim at Salesforce.com, noting that its Siebel On Demand was poaching customers.
At the AlwaysOn Summit at Stanford University, an innovation panel discusses ways to encourage women to join the computer industry. Many women come to the industry through other sides of the business--like marketing--and need mentoring and encouragement to find their inner geeks. Panelists include Marissa Mayer, vice president of search product and user experience at Google; Jasmine Kim, chief operating officer of ImageSpan; Polly Sumner, president and chief adoption officer at Salesforce.com; and moderator Elizabeth Tinkham, Global Lead of Management Consulting and Integrated Markets Communications and High Tech Industry Group at Accenture.
On the heels of last week's coverage where I pointed out how the Uptime Institute's chief analyst Bruce Taylor had referred to salesforce.com as being unethical because, in his estimation, the CRM/SFA service provider experience two avoidable datacenter outtages in 2006, I've been e-mailing back and forth with salesforce.
Some say imitation is the highest form of flattery, but that’s only for those who forget that a good rebuttal – or attempted rebuttal – is quite flattering as well. Jason Wood, a fellow Enterprise Irregular and blogger, has done me the courtesy of a well-written blog that attempts to refute my previous post on Salesforce.
It’s finally time to call a spade a spade, or in this case, a soon-to-be has-been a has-been. Of course, doing so after the fact sounds too spiteful, so I’m going to do it well ahead of the curve.
CRM trailblazer Salesforce.com is not a one-stop shop for customer relationship management (CRM), according to the experience of one Australian e-tailer.
Ken Rudin caught the on demand bug working as head of engineering for salesforce.com in its early days and then at Siebel as Vice President and General Manager of its CRM OnDemand business unit.
Despite the rise of CRM and the success of companies like Siebel, Salesforce.com and RightNow, most UK consumers are still unhappy with the service they receive
CRM vendors are fighting each other for business. Old dogs like Siebel and Sage are fair game for aggressive upgrade deals, and even Salesforce.com isn't immune to churn.
Thomascook.com turns down Salesforce.com and Siebel to go with RightNow for new customer-facing appications
More sniping in enterprise software market
The growing popularity of software-as-a-service vendors like Salesforce.com, and recent moves, like Oracle's acquisition of Siebel, are indicators that the software industry is tilting toward an on-demand future.
I checked in with Marc Benioff to get his response to Siebel exec Bruce Cleveland's note, which took issue with some of salesforce.com's claims about the Siebel/Oracle mating and said that Benioff was "running scared.
In this latest episode of the Dan & David Show, we dissect the latest tech news, starting with the announcements from Microsoft's Professional Developer's Conference in Los Angeles. David talks about his experience with the Windows Vista beta and details the benefits he sees for IT administrators.
I spent the morning at the salesforce.com event, but much of the discussion in the hallways was about the implications of Siebel getting acquired by Oracle.
Salesforce.com CEO Marc Benioff didn't let Oracle's announcement of its Siebel acquisition get in the way of what he called the biggest and most exciting idea he has ever worked on.