Services+experience+integration+standards+implementation+london

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Europe's taxi drivers protest Uber app

Taxi drivers in London, Paris and other European capitals plan to bring chaos to the streets in protest against unlicensed mobile car-hailing services such as Uber that have shaken up the industry.

June 10, 2014

Government admits to design flaws in healthcare.gov

It's day five and the usual experience with the new Federal healthcare exchange is one of failure. At least the government has admitted to defects in the design and implementation of the system.

October 7, 2013

Big data: Big hype or big hope?

One quarter of APAC businesses have invested in big data, according to a research report just released by Gartner. Customer experience use cases are top priority, especially in financial services and retail — a trend that's reflected in Australia.

October 1, 2013 by

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