Services+experience+iphone

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When iPhones go bad

When an iPhone goes rogue, it can be a costly experience. This is my story of a potentially errant iPhone 4.

January 27, 2015 by

Big data: Big hype or big hope?

One quarter of APAC businesses have invested in big data, according to a research report just released by Gartner. Customer experience use cases are top priority, especially in financial services and retail — a trend that's reflected in Australia.

October 1, 2013 by

Sponsored by SAP

Es and Ms Aside, Commerce is Commerce

We can purchase goods and services in more ways than ever before, but rather than focus on that fractured multiplicity, smart companies will provide a singular, consistent customer experience across all channels.

September 10, 2013 by

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