Services+experience+iphone

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Big data: Big hype or big hope?

One quarter of APAC businesses have invested in big data, according to a research report just released by Gartner. Customer experience use cases are top priority, especially in financial services and retail — a trend that's reflected in Australia.

October 1, 2013 by

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Es and Ms Aside, Commerce is Commerce

We can purchase goods and services in more ways than ever before, but rather than focus on that fractured multiplicity, smart companies will provide a singular, consistent customer experience across all channels.

September 10, 2013 by

'iWatch': It's all about the Apple ecosystem

An iWatch could help Apple cement iCloud services with its current iOS and OS X offerings, but it's more likely that any iWatch will be more of an iPod nano than an iPhone or iPad.

February 11, 2013

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