RemoteCall is a web-hosted remote support solution that gives support representatives powerful diagnostic tools and full administrative...
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Alan Trefler, CEO of Pegasystems, a $600 million software company, shares strategy on bootstrapping a company, creating great customer service, and why "mobile first" is not always best.
For Amazon, service oriented architectural approaches to software design and development was a given. Deploying these solutions was a bear, however.
The UK's Rural Payments Agency has stopped trying to make farmers use its new online service and gone back to paper forms. It's the RPA's second IT debacle, and its failure might have been predicted.
US-based financial software company Intuit has launched its PayByCoin service in Australia, offering small businesses the facility to accept bitcoin payments from their customers.
Rising software-as-a-service business-intelligence firm Looker almost triples its funding to pay for its next growth phase.
LiveSupportSaaS is live chat software available as software-as-a-service for live support and proactive sales. Powerful and easy-to-use...
Microsoft's OneDrive and OneNote apps are preloaded on the just-announced Samsung Galaxy S6 Android phone. Could this be just the start of more OEM deals for Microsoft?
A new big data platform-as-a-service offering is expected in the fourth quarter of 2015, based on Pivotal Hadoop software.
IP Australia will trial IBM's Watson cognitive computing technology for 12 weeks in an aim to explore opportunities that will enhance its online service offerings.
The San Francisco-based startup makes a white-label app marketplace that allows businesses to sell software-as-a-service applications to other businesses.
M1 will not have to pay a fine for a five-hour service disruption in February 2014 because it wasn't responsible for a software bug in its switches that caused the downtime, says the country's regulator.
At CES on Tuesday, MakerBot announced new software services and materials to make 3D printing easier to incorporate into the everyday lives of students, educators, and business professionals.
Sponsored by Red Hat and Intel
Enterprises can benefit from the experiences of others -- both negative and positive -- when planning and exploring transitioning to the cloud.
CA Technologies plans to deliver more software-as-a-service-based applications, as it is seeing more demand for them than on-premises applications.
More than 300,000 Veteran’s Health Administration clinicians and staff will have access to a new tailor-made service by Jive Software.
Customer data sovereignty concerns tipped the balance away from AWS and towards physical hosting for New Zealand SaaS provider Psoda.
The service, using the same engine and signatures as Microsoft's other offerings, is now available to most Azure virtual machines. The software is free, but use of it may cost money.
Microsoft's fitness band may be the first device to leverage the coming Windows 10 Internet of Things operating system, as well as a number of brand-new Azure cloud services.
The companies will work together to build Software-as-a-Service offerings that tap into mobile, cloud and big data for use in internal processes and operations.
Sponsored by Red Hat and Intel
With a dizzying array of cloud service provider available in a crowded market, choosing the best partner to fulfill your enterprise cloud computing needs is not always easy.
A Netsuite rollout at New Zealand-listed trading website Trade Me saw the end of what could have been the world's largest QuickBooks implementation.
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- 5 ZDNet Cloud TV: Impact of cloud on HR (highlights)