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How to be a world leading publisher in a digital world

Harlequin, a leading publisher of books for women, not only survived the digital boom, but flourished in it. Continuously innovative, Harlequin was the first publisher in the digital market. Read how the company's distribution center runs a cloud-based HR solution to automate and digitize its employee performance review process.

March 30, 2015 by

Inside Telstra's digital contact centre

Deep inside Telstra's Adelaide office, a team of 30 has been recruited to answer between 1,000 and 1,500 tweets, Facebook comments, and Crowdsupport posts as the company looks to become truly digital.

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