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June 17, 2015 By UEFA

Champions Draft

Champions Draft - the ultimate game of transfer strategy.Manage and trade on the go as you balance risk and reward to outsmart your...

March 29, 2015 By Bharat Mandot

bCompliance is provider of Legal and Compliance services for Corporates and Individuals. is owned by Stelcore, incorporated...

February 28, 2015 By Bacci Media

Free Baseball Sim Leagues is the world's best free baseball simulation site, and now you can join and manage teams from this mobile app. PLEASE...

August 20, 2012 by

What's Your IT Service Management Strategy (If You Actually Have One)?

Unfortunately I don’t often hear “strategy” and “IT service management (ITSM)” in the same sentence, unless of course someone is maligning the ITIL 2011 Service Strategy book or if an organization is justifying a significant investment in a new ITSM tool (to me this is too often the breeding ground for failed aspirations). Alternatively we often talk about (and are consumed by) tactical ITSM issues and our tactical responses. So where and what is your ITSM strategy? And where is your ITSM strategic plan?


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