The telco outlines transformation strategy to raise business performance, lift customer experience, and leverage group assets for scale benefits, following its first drop in annual revenue in 14 years.
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Negative consumer feedback on service quality is piling on for mobile operators and will only worsen over the festive period, but telcos deny seeing more complaints and pledge to continue beefing up their networks.
It's sometimes hard to feel sorry for a telco that falls on hard times. Complex price plans, fees that seem unreasonable and network fragility all factor into a less than optimal experience.
The nation's biggest telco Telstra has outlined plans to drive an extensive internal program of reforms that its chief executive David Thodey believes will transform the company's customer service experience and simplify its complex operations.
The nation's number two telco Optus today defended the performance of its 3G mobile network and said it was working to improve customers' experience on it.
For those who've taken the line that the net neutrality debate is a storm in a teacup and nothing to worry about, comes the news that top Canadian telco Rogers has actually started to degrade the user experience for those sending and receiving encrypted data over its networks. So if you're using a VPN over Rogers' service, have fun.
Telco will use its experience of setting up a next-generation IP network in the United Kingdom to act as a consultant to telecommunications providers in other countries.
Technology helps to sharpen StarHub's competitive edge in a cut-throat telecoms market.For Singapore's second largest telco, which offers a slew of mobile, cable TV and broadband services, IT initiatives are aimed at improving the customer experience, maximizing revenue, and generating better cash flow.Its most notable accomplishments include developing programmes to gain enhanced business intelligence and market segmentation capabilities, and building a payment collections management system.Its business intelligence capabilities, for instance, involves consolidating information from different sources within StarHub, such as customer care, billing and usage platforms. This makes it easier for the company to develop strategies for new converged products and services. Through better customer insights, StarHub is able to identify up-selling and cross-selling opportunities to potential customers, and maximize the revenue through better target marketing.
iiNet's broadband customers have for several weeks been experiencing slow speeds to some international Internet sites as the telco wrangles with a congested connection in the United States (US). "Customers will experience slow speeds to some international sites," states an advisory issued by the telco on April 10 and updated yesterday evening.
commentary If you're in the market for good network engineers with plenty of experience, now might be the time to start sniffing around for talent. Telstra's plans to slash 10,000 to 12,000 jobs over the next five years as part of its drive to cut costs have been public for a while, but now there is some indication they're starting to have an effect on the local telco employment scene.
Optus plans to upgrade its mail server infrastructure to deal with increased e-mail traffic on its network caused by viruses on customers' machines.A spokesperson for the telco confirmed the increased traffic had caused some customers to experience 'Re-authentication errors' when checking their e-mail.
Thursday 4/11/2004The PDA market is a hard furrow to plough, but sometimes you have to wonder whether Palm is deliberately aiming for the rocks. Take the experience of Richard Perlman, who is one of the great and the good of the online world -- creating telco dial-up IP access networks here, being a 10-year member of the Internet Society there -- and can be reasonably assumed to know what he's doing.
Former Coca-Cola exec brings world brand experience to telco