Telco+experience

Showing results 1 to 12 of 12

Telstra cuts the fat with 'Project New'

The nation's biggest telco Telstra has outlined plans to drive an extensive internal program of reforms that its chief executive David Thodey believes will transform the company's customer service experience and simplify its complex operations.

September 29, 2010 by

Optus defends its 3G network

The nation's number two telco Optus today defended the performance of its 3G mobile network and said it was working to improve customers' experience on it.

July 14, 2010 by

Proof that net neutrality is worth worrying about

For those who've taken the line that the net neutrality debate is a storm in a teacup and nothing to worry about, comes the news that top Canadian telco Rogers has actually started to degrade the user experience for those sending and receiving encrypted data over its networks. So if you're using a VPN over Rogers' service, have fun.

April 10, 2007 by

StarHub

Technology helps to sharpen StarHub's competitive edge in a cut-throat telecoms market.For Singapore's second largest telco, which offers a slew of mobile, cable TV and broadband services, IT initiatives are aimed at improving the customer experience, maximizing revenue, and generating better cash flow.Its most notable accomplishments include developing programmes to gain enhanced business intelligence and market segmentation capabilities, and building a payment collections management system.Its business intelligence capabilities, for instance, involves consolidating information from different sources within StarHub, such as customer care, billing and usage platforms. This makes it easier for the company to develop strategies for new converged products and services. Through better customer insights, StarHub is able to identify up-selling and cross-selling opportunities to potential customers, and maximize the revenue through better target marketing.

July 5, 2006 by

US network congestion woes plague iiNet

iiNet's broadband customers have for several weeks been experiencing slow speeds to some international Internet sites as the telco wrangles with a congested connection in the United States (US). "Customers will experience slow speeds to some international sites," states an advisory issued by the telco on April 10 and updated yesterday evening.

April 18, 2006 by

Rats off the sinking ship

commentary If you're in the market for good network engineers with plenty of experience, now might be the time to start sniffing around for talent. Telstra's plans to slash 10,000 to 12,000 jobs over the next five years as part of its drive to cut costs have been public for a while, but now there is some indication they're starting to have an effect on the local telco employment scene.

February 8, 2006 by

Virus attacks prompt Optus server upgrade

Optus plans to upgrade its mail server infrastructure to deal with increased e-mail traffic on its network caused by viruses on customers' machines.A spokesperson for the telco confirmed the increased traffic had caused some customers to experience 'Re-authentication errors' when checking their e-mail.

May 23, 2005 by

Rupert Goodwins' Diary

Thursday 4/11/2004The PDA market is a hard furrow to plough, but sometimes you have to wonder whether Palm is deliberately aiming for the rocks. Take the experience of Richard Perlman, who is one of the great and the good of the online world -- creating telco dial-up IP access networks here, being a 10-year member of the Internet Society there -- and can be reasonably assumed to know what he's doing.

November 5, 2004 by

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