Showing results 1 to 17 of 17


TelcoMgr is a software application suite for Telecom Auditing, Telecom Expense Management and Help Desk resources for telecommunication...

July 22, 2012 By Access Business Communications

SAP targets Singapore SMBs with cloud

Enterprise software giant partners with local telco SingTel to deliver cloud-based version of business management tool to small and midsize businesses, promising savings of up to 60 percent.

August 23, 2011 by

AGIMO unveils telco management panel

The Australia Government Information Management Office (AGIMO) has officially announced its whole-of-government telecommunications operations management panel a year following initial discussions.

June 14, 2011

Keep it simple, stupid: TelstraClear

After completing a year-long upgrade to BMC's ITSM 7 service management suite, NZ telco TelstraClear has warned against making heavy modifications to company-standard software packages.

November 24, 2010 by

Shareholders rail against Telstra at AGM

Telstra's board and senior management today faced down a series of shareholders angry about the company's dwindling share price, with one accusing the beleaguered telco of having suffered "ten years of failure" in terms of its management and another branding the situation "a shocker".

November 18, 2010 by

VHA cuts 320, releases $1bn tender

Vodafone Hutchison Australia (VHA) has cut 320 staff under the first phase of its merger, with the mobile telco now looking to streamline its network management.

October 5, 2009 by

Strike is hurting Telstra

A Telstra management presentation seen by showed this week that Telstra has been feeling the effects of industrial action, despite the telco denying the union moves were having any effect on customers.

April 9, 2009 by


Technology helps to sharpen StarHub's competitive edge in a cut-throat telecoms market.For Singapore's second largest telco, which offers a slew of mobile, cable TV and broadband services, IT initiatives are aimed at improving the customer experience, maximizing revenue, and generating better cash flow.Its most notable accomplishments include developing programmes to gain enhanced business intelligence and market segmentation capabilities, and building a payment collections management system.Its business intelligence capabilities, for instance, involves consolidating information from different sources within StarHub, such as customer care, billing and usage platforms. This makes it easier for the company to develop strategies for new converged products and services. Through better customer insights, StarHub is able to identify up-selling and cross-selling opportunities to potential customers, and maximize the revenue through better target marketing.

July 5, 2006 by

Optus overhauls network services

Optus has completed a massive reorganisation of its network management operations that has seen hundreds of staff redeployed in a bid to boost service standards. The telco in recent weeks began showing select customers its consolidated network management centre (NMC), in the Sydney suburb of Chatswood, after it completed the nine-month long project in February.

March 9, 2006 by

BT break up: You ain't seen nothing yet

BT's plans for dismemberment and continuing management cuts are only the beginning of the end of the telco as we know it, according to analysts. Less polite pundits are already saying its plans - announced earlier today - are 'too little too late'.

November 9, 2000 by

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