TelcoMgr is a software application suite for Telecom Auditing, Telecom Expense Management and Help Desk resources for telecommunication...
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The Singapore telco has moved to a social customer relationship management software which offers an integrated dashboard that tracks online sentiment, Facebook complaints, tagged tweets, and etc.
South Korean telco launches mobile-based health management service for corporate users, in attempt to diversity its business and grow new revenue streams.
South Korean telco hopes to export its mobile data traffic management technology to U.K. carrier as latter moves into LTE migration, says report.
Enterprise software giant partners with local telco SingTel to deliver cloud-based version of business management tool to small and midsize businesses, promising savings of up to 60 percent.
The Australia Government Information Management Office (AGIMO) has officially announced its whole-of-government telecommunications operations management panel a year following initial discussions.
update Singapore telco says mobile service still being restored but expects it to be up "shortly". It had earlier blamed faulty customer management server for outage.
After completing a year-long upgrade to BMC's ITSM 7 service management suite, NZ telco TelstraClear has warned against making heavy modifications to company-standard software packages.
Telstra's board and senior management today faced down a series of shareholders angry about the company's dwindling share price, with one accusing the beleaguered telco of having suffered "ten years of failure" in terms of its management and another branding the situation "a shocker".
Vodafone Hutchison Australia (VHA) has cut 320 staff under the first phase of its merger, with the mobile telco now looking to streamline its network management.
A Telstra management presentation seen by ZDNet.com.au showed this week that Telstra has been feeling the effects of industrial action, despite the telco denying the union moves were having any effect on customers.
Telstra chairman Donald McGauchie has slammed BT and Telecom New Zealand's management, saying the companies' underperformance measured against the Australian telco could not totally be put down to separation.
As well as offering NetSuite's business-management apps to SME customers, the telco will soon offer CRM software from SugarCRM
Telco will resell Siemens Medical Solutions' identity and access-management products.
Telco will resell Siemens Medical Solutions' identity and access-management products
Technology helps to sharpen StarHub's competitive edge in a cut-throat telecoms market.For Singapore's second largest telco, which offers a slew of mobile, cable TV and broadband services, IT initiatives are aimed at improving the customer experience, maximizing revenue, and generating better cash flow.Its most notable accomplishments include developing programmes to gain enhanced business intelligence and market segmentation capabilities, and building a payment collections management system.Its business intelligence capabilities, for instance, involves consolidating information from different sources within StarHub, such as customer care, billing and usage platforms. This makes it easier for the company to develop strategies for new converged products and services. Through better customer insights, StarHub is able to identify up-selling and cross-selling opportunities to potential customers, and maximize the revenue through better target marketing.
Optus has completed a massive reorganisation of its network management operations that has seen hundreds of staff redeployed in a bid to boost service standards. The telco in recent weeks began showing select customers its consolidated network management centre (NMC), in the Sydney suburb of Chatswood, after it completed the nine-month long project in February.
BT's plans for dismemberment and continuing management cuts are only the beginning of the end of the telco as we know it, according to analysts. Less polite pundits are already saying its plans - announced earlier today - are 'too little too late'.
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