Customers are increasingly mixing in digital channels such as live chat for customer support, but a good phone call is still the road to satisfaction for consumers.
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The bookselling giant says the spin-off will help the company increase its presence in the "growing market for digital educational content and services.
Cable? Satellite? Who needs 'em! The top Internet video services can give you more than enough entertainment.
Australians will be offered a single digital identity to access services across federal, state, and local branches of government.
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Porsche has undergone a digital transformation to keep up with ever-changing customer expectations. It's implemented agile processes and services while maintaining exceptional and personal customer service.
NICTA's latest report has revealed that there are opportunities for public sector agencies and external independent businesses to become service brokers to help the government deliver its services through digital channels.
Online cybercrime 'schools' and a vast array of products and services focused on those wishing to enter the life of digital crime are more easily available in Brazil than any other country, says study.
Australian digital services company Odecee is the latest company to be snapped up in Cognizant's acquisition spree, which has claimed two other companies in as many months.
Mobile will power customer experiences and drive digital transformation across Asia-Pacific in 2015, predicts Forrester, but most businesses won't be able to provide the necessary services to service mobile consumers.
A new legal challenge is being mounted by Sweden's TV and film industry to hold ISPs responsible for streaming services alleged to infringe on copyright.
Westpac's new mobile and online platform Westpac Live has been rolled out to more than 2.7 million customers, with the bank employing new digital platforms to back its ongoing customer-centric strategy.
IDC says that 60 percent of CIOs in global companies will be supplanted by the chief digital officer when it comes to implementing digital services. Will chief digital officers even exist in 2020 when every business is digital?
Consumers are turning to online television services in their droves — but what does this mean for cable providers and traditional outlets?
Bank extends its long-term service and technology relationship with IBM to accelerate the roll-out of new digital products and services.
Every bit of digital information popping up in the cloud and Internet of things holds data meaningful to your company's products and services. The tricky part will lie in unleashing that value faster than the competition.
To heighten security, Visa's new cloud payment suite of services replaces 16-digit account numbers with a digital token.
Thammassat University launches digital services for its four libraries allowing users to borrow e-books, making it the first Thai education institute to offer a digital library.
Sanjay Das, COO of Tippett Studio, creator of digital content for television shows and films, talks about how his studio made their system selection decisions and why they chose Dell.
Defeated in the Supreme Court, Aereo remains defiant. Serious questions remain about what this decision means for the future of Internet TV and cloud media services.
Suncorp Group's CEO of business services, Matt Pancino, speaking at the Optus Vision 2014 conference in Sydney, stressed the importance of talent, learning, and culture as the means to take advantage of disruptive technologies like digital, mobility, cloud, and data.