Uk+experience+email

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Aviva mistakenly sacks 1,300 employees by email

UK insurance giant Aviva mistakenly sacks 1,300 of its employees in a rogue email. The email was only meant to go to one employee. Wait, people are still being sacked by email?

April 22, 2012

Contact centers: Why do we hate them so?

A good contact center experience -- from calls to email support, and even live chat -- is crucial to a company's reputation, but also brand loyalty and future sales.

March 28, 2012

Student loans body leaks thousands of email addresses

The quango that channels government loans and grants to UK students has launched an internal investigation after it attached the email addresses of more than 8,000 students to a mass email.The Student Loans Company (SLC) was emailing the students to remind them to complete their finance applications, but "mistakenly included a spreadsheet containing the 8,400 student email addresses [it was] contacting", the non-departmental public body admitted on Wednesday.

March 22, 2012 by

Samsung Omnia W GT-i8350

The Omnia W is attractively priced, and the screen is large enough to deliver a reasonable web browsing (if you can live without Flash) and mobile email experience. Build quality is solid, but the design is unremarkable.

January 26, 2012 by

Cameraphones drive online photo-sharing

Cameraphones are now the main way that consumers share photos, rather than by email, according to a survey of 2,000 British and American consumers by Futuresource Consulting. The results are frequently viewed on a laptop or netbook PC by UK consumers, though "consumers in the USA tend to use the desktop PC," the company says.

December 20, 2011 by

ICO: texts and private email subject to FOI

Public sector employees who text on a private device for work purposes are subject to freedom of information requests, according to guidance published by UK data authority the Information Commissioner's Office.Relevant data on any media, including mobile phones, and private email used for work purposes, is covered by the Freedom of Information Act (FOI Act), the Information Commissioner's Office (ICO) said in guidance published on Thursday.

December 19, 2011 by

HMRC scam breaches Parliament firewall

MPs have been the subject of an attempt to steal information after an HMRC scam got through the parliamentary firewall.The 'tax rebate' phishing email on Monday tried to direct a number of MPs to a fake site, which attempted to harvest personal information, Labour MP Andrew Miller told ZDNet UK on Tuesday.

November 17, 2011 by

Google's Social Network++

Google's pivot from search to social technologies occurred last week and my early impressions of their new service Google+ are very positive, particularly around their efforts on allowing you to group your contacts. The giant global advertising company have many years experience analyzing your search and email history, and often display eerily accurate recommendations contextually based on your past online activities and threads.

July 3, 2011

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