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February 17, 2014 by

CRM Watchlist 2014 Winners: Upgraded to a Suite: Part I

The CRM Watchlist 2014 winners have been harder than ever to characterize. But there are some vendors who, for example, provide product suites that won so I created the Suites category. Today, we look at CRMnext, Infor and NetSuite and Wednesday, SAP and SugarCRM. Let's get crackin'.

October 30, 2013 by

Microsoft Nails It...Almost

I have to admit, I am impressed by Microsoft - a company that has been my client and the subject of many an article both friendly and critical. But this time, at least as we heard presentations at the Microsoft Analyst Summit in late October, they seem to have gotten most of it right.

July 4, 2011

Getting the Avaya video experience

I've been getting up close and personal with Avaya's new Android-based tablet, the Avaya Desktop Video Device. Not exactly a catchy name, but important because it's the first device to run the Avaya Flare Experience which, in case you haven't heard of it, is the company's next-generation user interface for its Aura unified communications (UC) solution.


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