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Tang explains customer privacy is protected as no personal particulars are kept on the jobsheet. Instead, the jobsheet contains only an anonymized tag generated by the counter staff, she said, adding RIM is the first in the industry to adopt such a practice.
BlackBerry repair bench
Behind the scenes, service staff work in a production chain--starting from the left--which takes care of flashing, or BIOS updates, to mechanical repairs on the right. The area behind the yellow line is restricted to workers for static protection.
BlackBerry backroom storage
The final stop: BlackBerry devices are kept in pink antistatic bags ready for collection or shipping.