DBS Bank transforms customer experience with tech

DBS Bank transforms customer experience with tech

Summary: The Singapore bank's latest branch taps technology to improve customer service, providing a more interactive and intuitive experience, say DBS execs.


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  • The new branch also features a Cash Bag Deposit Machine designed to serve the bank's small and midsize business (SMB) customers, enabling them to deposit cash quickly instead of having to spend time queuing at counters to deposit their daily takings.

    According to DBS CEO Piyush Gupta who was speaking to local media at the launch, the bank is planning to obtain a patent for the system, which he said was the first of its kind in the world. 

  • The bank's social hub, located on a separate floor, is designed to enable its employees to interact in a relaxing atmosphere.

    A Starbucks coffee outlet is situated in the hub, serving especially DBS employees who can order and pay for their coffee using the recently-launched nationwide near-field communications (NFC) technology enabled by DBS, EZ-Link and StarHub.

Topics: Banking, Emerging Tech, Singapore

Ellyne Phneah

About Ellyne Phneah

Elly grew up on the adrenaline of crime fiction and it spurred her interest in cybercrime, privacy and the terror on the dark side of IT. At ZDNet Asia, she has made it her mission to warn readers of upcoming security threats, while also covering other tech issues.

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