DBS Bank transforms customer experience with tech

DBS Bank transforms customer experience with tech

Summary: The Singapore bank's latest branch taps technology to improve customer service, providing a more interactive and intuitive experience, say DBS execs.


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  • While waiting for their number to be called, customers can get a queue number and pre-complete electronic forms on touchpads located at the branch.

    DBS officials say this is designed to help save time while queuing for banking services, as well as reduce paper usage because forms are filled up digitally and sent to customer service staff who will attend to them when available.

  • While waiting for their queue number to be called, customers can also use Apple iPads docked on the side of seats located in the waiting area. The iPads are pre-installed with information on DBS services so customers can explore the bank's mobile apps such as DBS Shopper, or conduct transactions via the DBS Internet Banking app.

  • The new branch also features "consultation pods" where bankers provide cash transaction services to customers. There are also DBS Teller Assist Units installed within the pod, which count money and enable tellers to provide the denomination customers want when withdrawing money. 

Topics: Banking, Emerging Tech, Singapore

Ellyne Phneah

About Ellyne Phneah

Elly grew up on the adrenaline of crime fiction and it spurred her interest in cybercrime, privacy and the terror on the dark side of IT. At ZDNet Asia, she has made it her mission to warn readers of upcoming security threats, while also covering other tech issues.

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