DBS Bank transforms customer experience with tech

DBS Bank transforms customer experience with tech

Summary: The Singapore bank's latest branch taps technology to improve customer service, providing a more interactive and intuitive experience, say DBS execs.


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  • The new branch also features "consultation pods" where bankers provide cash transaction services to customers. There are also DBS Teller Assist Units installed within the pod, which count money and enable tellers to provide the denomination customers want when withdrawing money. 

  • DBS bankers key in the amount requested by customers on the DBS Teller Assist Unit, installed within the consultation pod. The machine automatically calculates the withdrawal amount according to the customer's request, and configures the information into an ejected catridge which is then placed into ATM machines located outside the branch to withdraw the amount they want. 

    According to DBS, this reduces transaction time customers experience during personal banking, and also improves staff productivity.

  • The new branch also features a Cash Bag Deposit Machine designed to serve the bank's small and midsize business (SMB) customers, enabling them to deposit cash quickly instead of having to spend time queuing at counters to deposit their daily takings.

    According to DBS CEO Piyush Gupta who was speaking to local media at the launch, the bank is planning to obtain a patent for the system, which he said was the first of its kind in the world. 

Topics: Banking, Emerging Tech, Singapore

Ellyne Phneah

About Ellyne Phneah

Elly grew up on the adrenaline of crime fiction and it spurred her interest in cybercrime, privacy and the terror on the dark side of IT. At ZDNet Asia, she has made it her mission to warn readers of upcoming security threats, while also covering other tech issues.

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