T-Mobile performs U-turn on data cap cut

T-Mobile performs U-turn on data cap cut

Summary: T-Mobile has backtracked on its decision to drastically cut the mobile data use allowances for existing as well as new smartphone customers, following an explosion of public anger at the move.On Wednesday, the operator said it will now only offer the reduced levels of data to new and upgrading customers, while existing customers will get the 1-3GB they signed up for until their contracts run out.

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TOPICS: Telcos
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T-Mobile has backtracked on its decision to drastically cut the mobile data use allowances for existing as well as new smartphone customers, following an explosion of public anger at the move.

On Wednesday, the operator said it will now only offer the reduced levels of data to new and upgrading customers, while existing customers will get the 1-3GB they signed up for until their contracts run out.

The U-turn, announced on Wednesday afternoon, came shortly after the consumer group Which? said its legal team were of the opinion that T-Mobile was breaking its own terms and conditions by announcing the 'fair use' cap cut less than a month after it will come into force on 1 February. The cut, which will mean an 83 percent reduction in the amount of data an Android user is supposed to use each month — from 3GB to 500MB — was only announced over the weekend.

"Which?'s legal team says that by failing to give customers 30 days' notice of such significant changes, T-Mobile is likely to be in breach of its own terms and conditions," Which? said in a blog post on Tuesday. "If T-Mobile insists on applying the new fair usage caps to existing customers, we believe it should postpone their implementation until all its customers have had 30 days written notice of the changes and thus ample opportunity to protest."

In a statement posted on T-Mobile's customer support site on Wednesday, T-Mobile vice president Lysa Hardy said that existing customers would not be affected after all.

"Following a further review of our policy, these changes will now be introduced from 1 February, to new and upgrading customers only — not existing customers," Hardy wrote. "There will be no change to the data packages for existing customers for the duration of their contract and we apologise for any confusion caused."

T-Mobile does not charge its customers extra for exceeding the fair use limit, but it does throttle the speed of their mobile broadband connections between 4pm and midnight each day for the remainder of the month, once that level has been passed.

Topic: Telcos

David Meyer

About David Meyer

David Meyer is a freelance technology journalist. He fell into journalism when he realised his musical career wouldn't pay the bills. David's main focus is on communications, as well as internet technologies, regulation and mobile devices.

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5 comments
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  • What a win for those people already in contracts - and bloody right too.. Understandably, new contracts will have to take a hit but thats what the other operators are offering so it makes sense. Well done to all those that complained/whinged/moaned and stood up for their rights.

    I wonder about those that cancelled their policies prior to this news.. Can they cancel the cancel ????

    Power to the People ! (Twitter - Malcolm1972)
    Malcolm1972
  • I spent most of the morning drafting a lengthy complaints letter to T-Mobile, and Consumer Direct. Did so on T-Mobile's site already already. They're both ready to post. Thankfully I checked this webpage before doing so and avoided myself the cost of two stamps! Oh and the grief of cancelling my contract.

    Moving to Three when my contract ends, unlimited is almost as good as stated.
    jonaaa14
  • Like the previous post I had letters drafted.

    I, on the other hand waited until the close of play before posting them! I'm off back to Three as and when my contract runs out, they might have dodgy call centres but I can live with that. I hardly called them before, and that was over a two contract spread

    T-Mobile can kiss my loyalty goodbye, I guess with a lot of others
    177302
  • Baffles me why mobile networks are flogging the idea of watching TV on your phone but at the same time cutting the bandwidth, duh?
    ians1
  • Not really the U-turn I was hoping for, I'm still going to have to find a new contract when mine expires but at least I've got another few months I guess.

    Thanks T-Mobile, you wont be seeing me again.
    matt.tidman