Tablet POS market heats up with NCR Silver update

Tablet POS market heats up with NCR Silver update

Summary: New features include support for multiple store locations and an integrated time clock that keeps track of employee shifts.

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TOPICS: SMBs
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NCRSilver

 

Not content to let a bunch of upstart tablet point-of-sale (POS) solutions eat into its marketshare, NCR is releasing the biggest update yet to its NCR Silveroffering, which runs on Apple iOS devices.

Version 3.0 of the system can handle retail operations with more than one store location, while providing extensive details on individual stores, restaurants or operations. Another global feature: a new integrated time clock, that allows small-business owners to keep track of employee hours and shifts from within the POS application. Managers can also control access according to specific roles, such as cashier, manager, clerk and so on.

To encourage NCR Silver users to interact and provide community support and tips, NCR has created a customer portal called Silver Sidewalk, which includes tips and a knowledge base for the technology (along with access to customer care representatives). 

The mobile POS market is forecast to reach $2 billion in hardware and software sales in North America this year, and 28 percent of all retailers in this market plan to adopt this sort of technology in the short term, according to research by IHL Group. Still, at least one-third of retailers aren't too keen on the idea: they don't have plans to invest in mobile POS, at least for the next three years. 

"Mobile POS continues to receive a lot of hype, and some specific announcements have received a lot of press," said Greg Buzek, president of the IHL Group, in a statement. "But the vast majority of retailers are taking a slow and methodical approach to the use of mobile for POS. There are key operational issues in device and merchandise security, cash handling, payments, bags, customer service levels and traffic flow that must be worked through, or the use of the devices will be disruptive in a negative way for retailers." 

Still, if you're a small retailer that is still using a traditional cash register, the technology represents a great way to get a jump on the competition, small or large.

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Topic: SMBs

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7 comments
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  • Imagine that 5 years ago someone told you

    That NCR would be releasing a POS application for a Tablet OS, but only the one from APPLE.
    matthew_maurice
    • The beauty of the Surface Pro

      We use 2 Surface Pros right now in place of PC's for a POS system we have in place.

      The thing was we did this quickly and easily as the Pro IS a PC computer, and the POS software runs just fine on
      William.Farrel
      • Which one.

        Which system are you using? I've started investigating them myself for work.
        Max Daru
  • NCR

    Nice to see NCR is still going strong. I was there for 20 years until AT&T bought it, screwed it, and dumped it. NCR always has had the best POS/Banking/ATM products next to Micros, Unisys and Diebold.
    glbock@...
  • Tablet POS

    I have heard that NCR is working on POS Tablet Apps for Android and Win 8 as well.
    glbock@...
  • IHL

    Greg Buzek has missed the point. His mantra has always been to support legacy technology. The reason why a third of the retailers aren't too "keen" on the idea is that they are using architecture from the 1990s and cannot begin to fathom how cloud technology -a key driver for mobility- will work with their legacy architecture. Instead of leveraging technology to enable their businesses this third will continue to flounder around, while much more agile companies like Amazon will eclipse them.
    fromthesouth
    • NICE Comment

      I was never asked for a comment on the story or the offering. This quote was pulled from other material. What is key is most retailers cannot wholesale replace because the functionality of the mobile apps is often not as rich as what is in the current POS. So it is a hybrid install and/or in conjunction with the existing POS Software vendor. Not my opinion, study after study shows that larger retailers prefer their current POS Software vendor to write that code because they know where are all the dead bodies are and the GL links. As much as the Mobile only guys want to push about the death of POS hardware and software, unless we are talking about the mom and pop retailers the occasion for moving to all mobile and throwing out current vendor is very rare. Even the most vocal are still using their existing systems. With the average tenure of a Retail CIO being 3 years, that rip and replace strategy is something CEOs and Merchants, people with a lot more power in those companies are loathe to do. And in some cases, the moves of going in that direction have had disastrous effects. (ie. JCP - ask Mike Ullman about what happened to EAS systems). No doubt mobile is transforming the front end, particularly the mall. But it is not new guys doing most of it.
      GregBuzek