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Wondering where Innovation/Idea Management platforms fit into the above categories??? Social CRM could be one, as you mention Get Satisfaction which is a more simplistic idea portal. More comprehensive, Enterprise-wide tools such as those offered by Brightidea definitely fall under the category of Social Business Software and Enterprise 2.0 , but have a pure focus on innovation rooted in the concept that ideas can and should be managed, from gathering, prioritizing through implementation, the way leads are in CRM software. PHR Certification Interstate Moving Companies
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