Just one more setp in the direction of driving customers away - anyone who thinks about this will have to reason that the next steps will be even more limiting, or else they will beg for more money. So much for listening to the voice of the customer.
OTOH, it seems that many wireless customers just don't think about long term relationships with their provider, and only shop for "instant convenience", so they will be surprised when the next brick hits.
Discussion on:
Message 16 of 1
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