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The answer to the price dilemma is already available and it is called Office 365. Microsoft knows that it needs to add value to Office by providing the stuff that most businesses and individuals can't cost effectively do themselves. I can imagine MS applying the Salesforce model to a great many of there products and making them work seamless together then charging a teared pricing model for the various different features. Ultimately it won't matter if you use a PC, an iPad or a phone as long as you keep paying the monthly fee.
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