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Microsoft will also learn that the customers expect things to work. I still get MS third party sales reps who say the funniest things like "we have 99.9% uptime" and they can't understand why I fall over laughing when I hear that - I guess they're not terribly good at arithmetic and can't figure out how long each machine is down for each day (or that a machine going down each day is not generally acceptable) ... But there's hope yet that MS will improve.
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