"Why Facebook doesn???t have or need testers"
Well, that explains everything.
"and that the social networking giant mainly relies on automated testing."
Automated testing is good. In fact, I'm a big advocate for it.
However, it ignores the usability side of the equation. All the automated testing in the world won't tell you how well humans can use it.
However, I don't consider making other people test it to be "automated" - automated testing is more along the line of unit tests and such.
"If Facebook is broken, you keep coming back until it works again."
Actually, no. I just go to Google+. Whether Facebook wants to admit it or not, they have competition, and the bar is lower than it used to be.
"The social networking alternatives are getting better, and Facebook can???t just let them keep closing the gap."
Agreed. This is one reason why I'm a big advocate for competition. We've seen how monopolies act: They almost never act in the best interests of their customers, and they get lazy. I think that Google+ is helping to keep Facebook on their toes, and that's always a good thing.
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