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RIM Is Leaving a Core Group Behind.

ericylai@... 1st Feb

Here's an e-mailed comment from a reader, Jeffrey Fisher, in Maryland:

"To date, while RIM has explored strategies to make the Playbook a viable product, it has failed to recognize the important role of its early adopters. These folks paid full price for a product at a time when early reviews clearly outlined the deficiencies in the software features and available apps. They have lived with continuing delays in the delivery of
software upgrades, the failure of Kindle to support the product, AT&T requiring tethering after release for use of the BB to access the web, among other issues, as well as having to accept the snickers from their friends with IPads.

Now RIM has slashed prices, which is understandable. In doing so, however, it has acted disrespectfully to its most important customer base by failing to acknowledge and show appreciation to the first users.

We bought because we loved the potential despite the risks. Now, people buy it as a loss leader. The fact there has been no effort to reach out to us will influence my next mobile device purchase. We should be part of RIM's turn around effort.

For what it is worth, I love my Playbook but I would love it more with a Kindle App, a Skype app, a Netflix streaming app, and a Slingbox App. But more to the point, I would like see some gesture from RIM to its early adopters, which says thank you."