You mention the books being like 'War and Peace". There are intro guides, even pocket guides, that should be used first. I also feel that IT is complex and may take more than a 'comic book' to explain. The claim that ITIL is too complicated really does not hold water - ever ask a surgeon why his procedure is so complicated? Usually patients just want to know he is certified as a surgeon and using best practices - same with ITSM practitioners.
I also want to mention how the impact, or follow through, is the responsibility of the practitioners. I hear a lot of comments about how ITIL does not effect the work place. If you send someone for SANS training it does not make your network safe, they have to set up policy and procedures to keep security standards in place. In fact, I can not think of many trainings that you can take and never have to perform any follow through. If this is a problem in your organization, get together with other ITIL trained or interested people and see what you can do meeting weekly for even an hour. Hint - start with Problem Management as it can list what other ITIL areas to improve.
I like have a goal of higher ITIL maturity - if we were all there, there would be little need for training.
Thanks for your time in reading!
Discussion on:
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