It is very fair and balanced. MS caused a problem with the end user, period. No excuses with a server side error, it shouldn't happen. That error caused many corporations, schools and other volume license users many headaches, especially lost time and labor in having to support the problem with their end users.
I personally had to take over 2 hours of my time yesterday to service a legit computer lab and half of our teacher laptops because of Microsofts error. Is MS going to pay my labor in fixing their mess at my site because of their server problem? Of course not. When a company is doing something that is not working and it's affects so many people, and costs end users labor then they need to get rid of it or test it until it works correctly on servers that are not affecting the end user. They should have a redundant server to fall back on when one fails, or don't they believe in good computing practices?
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