They should provide good security out of the box. And then they should provide information and wizards that are good enough to make it simple even for those without knowhow.
From my own experience the "help" in Windows have always been a laugh -- it says nothing you didn't already know, and there is no reliable way to get more verbose information. Or even worse it is ambiguous and counterintuitive. In 95%+ of the cases you're better off googling for the answer.
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