(1) They should have had redundancy
(2) They should have had automated monitoring and diagnostics
For some reason, someone took technical shortcuts, and this is the result.
Attributing it to insufficient planning or on-call staff is like blaming a plane crash caused by engine failure where the landing gear happened to not lower on the landing gear.
The management mistakes involved here were made permanent long before the incident actually happened. Adding plans and staff now will just add cost. It doesn't fix the root cause of the problem.
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