troubleshooting anything except the connection to the dsl, T1, or other broadband device. I have yet to meet a telco technician that can do anything but plug up the modem or smart switch. They have no idea how to even configure their own equipment.
This problem should have been dealt with by an IT specialist before Sprint was even contacted.
Telco's have been resposible for screwing up many networks by going where they have no business going.
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