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Without knowing the details I would speculate that they had absolutely no disaster recovery plan, and they followed it to the letter. Most of the posts here suggest an need for more upskilled IT employees and improved technical management and this would likely help. I would offer that they need to work the problem "backwards" by identifying what the minimal acceptable system availability needs to be. Once you lock in on that (usually not as easy as it seems) you can then plan the systems, hardware and WAN/LAN redundancy, personnel response times, etc. They really need to plan the work then work the plan.
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