Dennis,
Good on you for writing about this. I've often been curious/puzzled about customers willingness to stand pat on maintenance terms, or in some cases willingly pay for "premium" maintenance. These same customers have a mindset of asking for (and getting) huge discounts off list for license payments, yet from a vendors perspective, I would much rather give a hefty discount on license knowing that I'm getting full list on maintenance for the next 5-10 years MINIMUM.
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