IBM's fatal mistake, at least with us, was convincing our decision makers to stay with Token Ring WAY past when we should have switched (i.e., we never should have been on it in the first place).
When our decision makers finally realized that IBM pushes what's good for IBM, rather than what's good for the customer, our decision makers were very receptive to grassroots efforts within the organization to retire the mainframe and migrate to a Linux/Intel platform. There was certainly some trepidation taking steps away from Big Blue, but we've been happy and haven't looked back since.
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