We sold RedHat in my last company and we found the cost of support had a significant impact on the value proposition of "cost effective open source software".
Maybe "Cloud Computing" aka "Software as a Service" has a better chance in these slowing economic times. As a small business I am attracted to Googledocs and pay-by-the-month services like MessageLabs and Salesforce.com because they represent an investment that is low risk with low upfront spend.
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