It never ceases to amaze me what a recalsitrent group my collegues can be. each response has missed the point, Money drives The Train. IT is there to support the business, not run the business. We are making ourselves extinct because we do not fully support the business models, we beat the drum that only we can do it right. Each of the talk backs gave examples of buying applications and running them in house. That has nothing to do with the article. I've been doing IT for over thirty years now and the evaluation is to fit IT to the business and budgets. SaaS is definitely the answer in an increasing number of applications. While I would have liked to seen more examples, the author's example is a perfect example of what should be SaaS. Voice over IP is another. Cisco and Nortel solutions require significant management operations, while VoIP can be purchased as service from companies like Verizon and AT&T for a fraction of the cost. It's for the IT community to wake up and smell the coffee, jobs are disappering like crazy in a large part because we refuse to truly support the business. We're more interested in our jobs prtection program. Which if you haven't noticed is failing miserably.