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Integeration with external businesses is not complex because of IT groups but because of FAILED management. Does the management give the business a competitive advantage when it idiotically allows 50 different methods of integration with outside businesses? Can a management mistake like this be corrected by hiring some outside group to cover over it? Not likely. Businesses need to invest in their knowledge centers instead of attacking them. And yes, having internal business knowledge will give you a competitive advantage in today?s market because so many businesses have decimated their IT groups.
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