Can't wait to see you on the video stream that you promised
To contribute a little to the discussion about CRM 2.0 vs. Social CRM, I think you are right - in a couple of years this will just be called CRM again... Although I call it "Customer Relationship Model" in my Thesis because I connect the word Management with an unidirectional command and control system. That contradicts to the two-way conversations in CRM 2.0.
http://crm2-0.blogspot.com/2009/01/crm-20-vs-social-crm.html
Cheers from Switzerland,
Guido
