@phil - I see this as a symptom of immaturity coupled to the fashionista blindness the Valley culture engenders. Who thought that anyone would be stranded? After all, software companies never die - they just get acquired. And that usually meant customers, who would get looked after. Seems that sacred cow has been blown up.
More important, if you're going to pose as a 'platform' you'd sure as hell better make sure you've got an exit in place for customers who might be stranded. The first example of this was Teqlo. At the time almost no customers so no harm done. This time it is different. And I'm sure it will be repeated.
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