As a service provider for many brands of electronics such as Casio, Roland, etc, I can say what is there to complain about. Most companies have a policy that warranty support is for 1 year for parts and 90 days on labor. After 4 years the company will not do the repairs anymore. You will have to take it to a 3rd perty service shop just like ANY electronics or whatever. They will continue to supply parts for at least the minimum 9 years after last date of manufacture required by law. Main reason for dropping service is the inability to get parts after a certain time. The chip manufacturers STOP making certain chips and it makes it impossible to support large scale servicing. Microsoft has gone WAY beyond what other companies have done in supporting their products after the end of manufacturing time. Try and get a manufacturer to actually repair a TV more than a year or two old. As far as upgrading that TV .... just try it sometime.
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