KM is a process that requires more than just a technology solution. It also requires internal best practice adherence, management ownership/sponsorship, metric tracking/reporting, and so on. Technology is simply a facilitator of good KM within an organization.
An organization can spend many hundreds of thousands of dollars on a technology suite, but cannot be assured an improvement in the overall management of the knowledge in the organization unless it commits to and executes on the other aspects of the initiative.
A driver of the re-emergence of KM, as pointed out in this article, is that technology (through Web 2.0 technologies) is now better equipped to help address some of the other areas of KM, such as best practice adherence, collaboration, community building etc.
John Callan
http://blog.inmagic.com
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